Terms of service

Overview

Welcome to Kismet Beauty Store.

The terms “we,” “us,” and “our” refer to Kismet Beauty Store. We operate the website kismetbeauty.store, including its information, content, features, tools, products, and related services collectively referred to as the “Services.”

Our online store is hosted and powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website, describe your rights and responsibilities when using our Services.

By visiting, browsing, creating an account, or purchasing from our website, you agree to these Terms. If you do not agree with these Terms, you should not use the Services.

Nothing in these Terms excludes or limits any mandatory consumer rights available under applicable United Arab Emirates law.

Section 1 — Eligibility, access and accounts

By using the Services, you confirm that you are at least the age of majority in your country or place of residence or that you are using the Services with the permission and supervision of a parent or legal guardian.

You may be required to provide information such as your name, email address, telephone number, billing details, payment information, and delivery address.

You agree that all information you provide will be accurate, current, and complete.

You are responsible for:

Protecting your account password and login credentials
Restricting unauthorised access to your account
Reviewing and maintaining accurate account information
Informing us promptly if you suspect unauthorised account activity

You may not transfer, sell, assign, or license your customer account to another person.

Section 2 — Products and product information

Kismet Beauty Store sells beauty tools, skincare accessories, personal-care products, and related items.

We make reasonable efforts to ensure that product descriptions, photographs, colours, specifications, prices, and availability are accurate. However:

Colours may appear differently depending on your screen and device settings
Product packaging may change without prior notice
Images may include styling accessories not included with the product
Minor differences may occur between photographs and delivered products

Product descriptions are provided for general information and should not be interpreted as medical advice.

Beauty devices and tools, including derma rollers, microneedling tools, facial cleansing devices, gua sha tools, rollers, and similar products, must be used according to their instructions. You are responsible for confirming that a product is suitable for your intended use.

Consult an appropriately qualified healthcare or skincare professional before using a product when you:

Have a medical or dermatological condition
Have sensitive, irritated, damaged, or infected skin
Are undergoing medical or cosmetic treatment
Are uncertain whether a device or product is suitable for you

We may update product descriptions, discontinue products, or limit the quantity available to individual customers, regions, or jurisdictions.

Section 3 — Orders

Submitting an order constitutes an offer to purchase the selected products.

An automated order-confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

We may reject, limit, suspend, or cancel an order where:

A product is unavailable
Pricing or product information contains an obvious error
Payment cannot be authorised
We suspect fraud, misuse, or unauthorised activity
The delivery address is incomplete or unsupported
The order violates applicable law or these Terms
A product cannot legally be sold or delivered to the destination

If we cancel an order after receiving payment, we will arrange a refund to the original payment method.

Please review your order carefully before submitting it. We may be unable to amend or cancel orders after they have been processed, packed, or dispatched.

Purchases are subject to our Refund and Return Policy.

Products purchased through the store are intended primarily for personal or household use and may not be purchased for unauthorised commercial resale.

Section 4 — Prices, currency and billing

Product prices are displayed in the currency selected or supported by the website.

Prices, discounts, offers, and promotions may change without prior notice. The applicable price will generally be the price displayed when you submit your order, subject to correction of clear technical, typographical, or pricing errors.

Unless expressly stated otherwise, prices may not include:

Delivery charges
Customs duties
Import charges
Bank or payment-provider charges
Taxes applicable outside the United Arab Emirates

Any applicable charges displayed during checkout form part of the total order price.

You agree to provide accurate and authorised billing and payment information.

By submitting payment information, you confirm that:

You are authorised to use the selected payment method
The payment details are accurate
The payment provider may process the transaction
You will pay the full order total shown at checkout

We may use third-party payment providers. We do not directly control their processing times, security procedures, or approval decisions.

Section 5 — Promotions and discount codes

Promotions and discount codes:

Apply only during the stated promotional period
May be limited to selected products or collections
May require a minimum order value
May not be combined with other offers unless expressly stated
Cannot generally be exchanged for cash
May be withdrawn or amended where permitted by law

Discounts do not apply retrospectively to previously completed purchases.

We may cancel or refuse a promotion where we reasonably believe that it has been misused, duplicated, manipulated, or applied because of a technical error.

Section 6 — Shipping and delivery

Delivery dates and transit times are estimates unless expressly guaranteed.

Delivery may be affected by:

Courier delays
Incorrect or incomplete addresses
Customs inspections
Public holidays
Weather conditions
High order volumes
Events outside our reasonable control

You are responsible for providing a complete and accurate delivery address and for ensuring that someone is available to receive the package where required.

Ownership and risk in the products pass to you when the order is delivered to you or to a person authorised by you to receive it, subject to applicable law.

Please contact us promptly if your order:

Has not arrived within the expected period
Shows as delivered but cannot be located
Arrives visibly damaged
Contains an incorrect or missing product

Additional delivery information is provided in our Shipping Policy.

Section 7 — Returns and refunds

Returns, exchanges, cancellations, damaged items, and refunds are governed by our Refund and Return Policy.

For hygiene and safety reasons, certain beauty and personal-care products may not be eligible for return after they have been opened, unsealed, tested, or used, except where the product is defective, damaged, incorrectly supplied, or where applicable law provides otherwise.

Nothing in our Refund and Return Policy limits mandatory consumer rights under UAE law.

The UAE Consumer Protection Law applies to relevant goods and services supplied in the UAE, including e-commerce transactions by UAE-registered suppliers, and protects rights such as access to correct product information, safety, declared prices, dispute resolution, and fair compensation for defective goods.

Section 8 — Product use and safety

You agree to use products only:

For their intended purpose
In accordance with the product instructions
With appropriate cleaning and hygiene precautions
Within any recommended usage limits
After checking applicable warnings and contraindications

You should not share products intended for direct personal contact, including derma rollers and similar skin-contact devices.

Stop using a product and seek appropriate professional advice if you experience irritation, injury, infection, an allergic reaction, or another unexpected effect.

We are not responsible for damage resulting from misuse, unauthorised modification, failure to follow instructions, use on unsuitable skin, or use contrary to warnings, except where responsibility cannot lawfully be excluded.

Section 9 — Intellectual property

The website and its original content, including the Kismet Beauty Store name, branding, text, graphics, logos, page layouts, photographs owned by us, videos, and design elements, are owned by or licensed to Kismet Beauty Store.

These materials may be protected by applicable UAE and international intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes only.

Without prior written permission, you may not:

Copy or reproduce substantial parts of the website
Republish our original content
Modify or create derivative works from our content
Use our branding in a misleading manner
Scrape or systematically extract website information
Sell or commercially exploit website content
Suggest that we endorse another business or product

Third-party trademarks, photographs, product names, and logos remain the property of their respective owners.

Section 10 — Optional and third-party tools

We may provide access to tools, integrations, applications, or services operated by third parties.

Third-party tools may be subject to their own terms and privacy policies. We do not control these tools and do not guarantee that they will always be available, uninterrupted, or suitable for every purpose.

Your use of optional third-party tools is at your discretion and subject to the third party’s terms.

Section 11 — Third-party links

Our website may contain links to third-party websites or services.

We are not responsible for:

Third-party website content
Their privacy or security practices
Their products or services
Their pricing or availability
Loss caused by transactions made directly with them

You should review the relevant third party’s terms and policies before providing information or completing a transaction.

Section 12 — Relationship with Shopify

Kismet Beauty Store is powered by Shopify, which provides the platform used to operate the online store.

However, purchases made through our store are transactions between you and Kismet Beauty Store.

Shopify is not the seller of the products offered by Kismet Beauty Store and is not responsible for fulfilling your order, providing customer support for our products, or resolving product-related disputes.

Nothing in this section excludes any rights you may have directly against Shopify in relation to services Shopify itself provides to you.

Section 13 — Privacy and personal information

Personal information collected through the Services is handled according to our Privacy Policy and applicable data-protection requirements.

Information may be processed by Shopify and other service providers that assist us with:

Hosting
Payments
Order processing
Delivery
Customer support
Fraud prevention
Analytics
Marketing, where permitted

Some service providers may process information outside your country of residence.

By using the Services, you acknowledge that your information may be processed as described in our Privacy Policy.

Section 14 — Reviews, feedback and user content

When you submit a review, photograph, comment, suggestion, testimonial, or other content, you confirm that:

You own the content or have permission to submit it
The content is truthful and based on your genuine experience
It does not infringe another person’s rights
It is not unlawful, misleading, abusive, defamatory, obscene, or discriminatory
It does not contain malicious code or unsolicited advertising

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, and display submitted content for operating, marketing, and improving the Services.

We may moderate or remove content that violates these Terms or applicable law.

We are not obliged to publish every review or submission.

Section 15 — Errors and inaccuracies

The Services may occasionally contain typographical errors, omissions, outdated information, or technical inaccuracies relating to:

Product descriptions
Prices
Discounts
Availability
Delivery charges
Transit times
Promotional information

We may correct such information and, where necessary, modify or cancel affected orders.

Where an order is affected by a material error, we will notify you and provide an appropriate option, which may include confirming the corrected order or receiving a refund.

Section 16 — Prohibited uses

You may not use the Services:

For unlawful or fraudulent activity
To violate another person’s rights
To transmit viruses, malware, or harmful code
To gain unauthorised access to systems or accounts
To interfere with website security or operation
To submit false or misleading information
To impersonate another person
To collect personal information unlawfully
To send spam or unsolicited communications
To manipulate reviews, discounts, promotions, or transactions
To place fraudulent orders or payment disputes
To scrape or extract content in a manner that disrupts the Services
To resell products in violation of applicable restrictions

We may restrict, suspend, or terminate access where we reasonably believe these Terms have been violated.

Section 17 — Automated systems and agents

Automated systems, bots, software agents, or scraping tools may not access or interact with the Services in a way that:

Conceals their automated nature
Bypasses security controls
Circumvents access restrictions
Disrupts website functionality
Collects protected or personal information
Places orders without valid customer authorisation
Violates applicable law or these Terms

We may use technical measures to restrict automated access.

Search engines and legitimate services may access public website content in accordance with our technical instructions and applicable law.

Section 18 — Suspension and termination

We may suspend or terminate access to the Services where:

These Terms have been materially breached
Fraud or unlawful conduct is suspected
Website or customer security is at risk
Required by law or a competent authority
Continued access could harm us, Shopify, another customer, or a third party

Termination does not affect payment obligations or rights that arose before termination.

Provisions that are intended to continue after termination will remain effective.

Section 19 — Disclaimer of warranties

We aim to operate the Services reliably, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

To the maximum extent permitted by law, the Services are provided on an “as available” basis.

Nothing in these Terms excludes:

Mandatory warranties
Product-safety obligations
Liability for fraud
Liability for deliberate misconduct
Liability that cannot lawfully be limited or excluded
Mandatory UAE consumer-protection rights

Section 20 — Limitation of liability

To the maximum extent permitted by applicable law, Kismet Beauty Store will not be responsible for indirect or consequential losses that were not reasonably foreseeable when an order was placed.

We are not responsible for loss caused by:

Misuse of a product
Failure to follow instructions or safety warnings
Unauthorised product modification
Inaccurate information supplied by the customer
Events outside our reasonable control
Third-party services beyond our control

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, deliberate misconduct, defective products where liability applies, or any matter that cannot lawfully be excluded.

Any provision that conflicts with mandatory UAE consumer law will apply only to the extent legally permitted.

UAE consumer-protection rules prohibit contractual conditions that harm consumers or exempt suppliers from mandatory legal obligations.

Section 21 — Indemnification

To the extent permitted by law, you agree to compensate Kismet Beauty Store for reasonable losses, claims, and expenses arising directly from:

Your deliberate or unlawful misuse of the Services
Your infringement of another person’s rights
Fraudulent activity committed through your account
Content you submit in violation of these Terms

This section does not require consumers to compensate us for matters caused by our own negligence, breach, or unlawful conduct.

Section 22 — Events outside our control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control, including:

Natural disasters
Severe weather
Transport disruption
Customs delays
Government action
Labour disputes
Internet or telecommunications outages
Cybersecurity incidents not caused by our failure to use reasonable safeguards
Public-health emergencies
Supplier or courier disruption

We will take reasonable steps to reduce the effect of such events and resume performance when reasonably possible.

Section 23 — Severability

If any part of these Terms is held to be unlawful, invalid, or unenforceable, that part will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue to apply.

Section 24 — No waiver and entire agreement

A failure or delay in enforcing a provision does not waive our right to enforce it later.

These Terms and the policies referenced on the website form the agreement between you and Kismet Beauty Store concerning your use of the Services.

They do not override any mandatory rights available under applicable law.

Section 25 — Assignment

You may not transfer your rights or obligations under these Terms without our written consent.

We may transfer our rights and obligations as part of a business sale, restructuring, merger, or transfer of the store, provided that doing so does not unlawfully reduce your consumer rights.

Section 26 — Governing law and disputes

These Terms and transactions made through the Services are governed by the applicable laws of the United Arab Emirates.

Any dispute will be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless mandatory consumer-protection rules provide otherwise.

Before beginning formal proceedings, we encourage you to contact us so that we can attempt to resolve the matter promptly and fairly.

Consumers may also have the right to submit complaints to the Ministry of Economy or the competent consumer-protection authority in the relevant emirate. UAE authorities provide channels for consumer complaints and dispute handling.