Shipping policy

Thank you for shopping with Kismet Beauty Store. This Shipping Policy explains how orders placed through kismetbeauty.store are processed and delivered.

Order processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not usually processed or dispatched on:

Fridays
UAE public holidays
Other non-working days announced by the relevant authorities

Processing may take longer during sales, product launches, public holidays, or periods of unusually high order volume.

You will receive an order confirmation email after placing your order. A separate shipping confirmation email may be sent once the order has been dispatched.

Delivery within the UAE

We currently deliver to supported addresses within the United Arab Emirates.

Estimated delivery times after dispatch are:

Dubai, Sharjah, and Ajman: 1–3 business days
Abu Dhabi, Ras Al Khaimah, Fujairah, and Umm Al Quwain: 2–5 business days
Remote areas: Delivery may require additional time

These delivery periods are estimates and are not guaranteed.

The available shipping methods, delivery charges, and estimated delivery times will be displayed during checkout before payment is completed.

Shipping charges

Shipping charges are calculated and displayed at checkout based on factors such as:

Delivery location
Order value
Package size or weight
Selected delivery method
Applicable promotions

Where free shipping is offered, the qualifying order value and any exclusions will be shown on the website or during checkout.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address, including where applicable:

Recipient’s full name
Mobile telephone number
Building or villa number
Street name
Area or community
Emirate
Apartment or office number
Any useful delivery instructions

Please review your details carefully before submitting the order.

Contact us immediately at lotonokachi2000@gmail.com if you need to correct your delivery information. We cannot guarantee that an address can be changed after the order has been processed or dispatched.

Failed delivery attempts

The courier may contact you using the telephone number provided during checkout.

If delivery cannot be completed because:

The address is incomplete or incorrect
The recipient cannot be reached
Nobody is available to receive the order
Access to the delivery location is restricted
The customer refuses the delivery

the courier may make another delivery attempt or return the package to us.

Additional delivery or reshipping charges may apply where the failed delivery resulted from incorrect information or the recipient’s unavailability.

Order tracking

Where tracking is available, you will receive tracking details by email, text message, or another available communication method after dispatch.

Tracking information may take some time to update after the courier receives the package.

Delivery delays

Delivery times are estimates only. Orders may be delayed because of circumstances outside our reasonable control, including:

Courier or transport disruption
Severe weather
Public holidays
Incorrect delivery information
High seasonal demand
Customs or regulatory inspections
Government restrictions
Technical or operational interruptions

We will make reasonable efforts to assist with delayed orders, but we cannot guarantee delivery on a specific date unless this has been expressly agreed in writing.

UAE e-commerce businesses are expected to provide customers with accurate information about products, contractual terms, payment, and other relevant transaction details. Mandatory consumer rights remain applicable notwithstanding this policy.

Damaged packages

Please inspect your order when it is delivered.

If the package or product arrives damaged, contact us as soon as possible at lotonokachi2000@gmail.com and provide:

Your order number
A description of the damage
Clear photographs of the outer packaging
Clear photographs or videos of the damaged product
A photograph of the shipping label where possible

Do not discard the packaging until we have reviewed the issue.

Depending on the circumstances, we may arrange a replacement, refund, or another appropriate solution in accordance with our Refund and Return Policy and applicable consumer-protection requirements.

Missing or incorrect items

If your order contains an incorrect item or an item is missing, contact us promptly at lotonokachi2000@gmail.com.

Please include your order number and photographs of the products and packaging received.

We will investigate the issue and arrange an appropriate resolution where the claim is confirmed.

Orders marked as delivered but not received

If tracking shows that an order has been delivered but you cannot locate it:

Check with household members, reception, building security, or neighbours.
Confirm that the delivery address entered during checkout was correct.
Check any safe location where the courier may have left the package.
Contact the courier using the tracking information provided.
Email us at lotonokachi2000@gmail.com if the order remains missing.

We will assist with a courier investigation where appropriate. A refund or replacement may only be issued after the delivery investigation has been completed.

Order changes and cancellations

We cannot guarantee changes or cancellations after an order has been:

Confirmed for fulfilment
Packed
Collected by the courier
Dispatched

If cancellation is no longer possible, you may request a return after delivery, subject to our Refund and Return Policy.

International shipping

Kismet Beauty Store currently focuses on deliveries within the United Arab Emirates.

If international shipping becomes available, any applicable shipping charges, customs duties, import taxes, and delivery estimates will be displayed or communicated before the order is completed.

Unless otherwise stated, international customers are responsible for customs duties, taxes, and import charges imposed by the destination country.